Th12 Privacy Policy & User Data Protection
Th12 takes the protection of your personal information seriously. This policy clearly explains how we collect, use, and safeguard your data as a user of our platform in Malaysia.
Last updated: January 2026
1. Information We Collect
When you use the th12 platform, we collect several categories of information to ensure our services run smoothly and securely. This information is collected directly from you or automatically through your use of the platform.
Account Information: Full name, email address, phone number, date of birth, and username provided during registration. This information is used to verify your identity and manage your account.
Payment Information (MYR): Transaction-related details such as the payment method used (FPX, bank transfer, e-wallet), along with deposit and withdrawal amounts in MYR. We do not store full card numbers or sensitive banking information directly.
Device & Browser Information: IP address, device type, operating system, browser type, screen resolution, and other technical information collected automatically when you access the th12 platform.
Usage Data: Records of in-platform activity such as games played, session duration, login frequency, and interactions with the user interface.
2. How We Use Your Information
Th12 uses the information collected solely for legitimate purposes directly related to platform operations. We do not use your data for any purpose outside the scope stated here.
- Processing account registrations and verifying user identities to maintain platform security.
- Processing deposit and withdrawal transactions in MYR accurately and securely.
- Providing effective customer support whenever you reach out to us.
- Monitoring platform activity to detect and prevent fraud, misuse, or suspicious behaviour.
- Sending important notifications related to your account, transactions, or policy changes that you need to be aware of.
- Improving user experience based on usage patterns and feedback received.
- Complying with legal requirements and regulations applicable to the operation of online platforms.
3. Use of Cookies & Tracking Technologies
Th12 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our platform.
Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
Performance Cookies: Helping us understand how users interact with the platform, including the most frequently visited pages and time spent in each section. This data is used in aggregate form and does not identify individuals.
Preference Cookies: Saving your preferences such as interface language so you don't need to reconfigure them each time you access the platform.
You can manage or block cookies through your browser settings. However, blocking essential cookies may affect the functionality of the th12 platform.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
Your data is stored on servers protected with SSL encryption and strict technical security measures. th12 enforces restricted access controls so that only authorised personnel can access sensitive user information.
We retain your data for as long as your account remains active or as required to meet our legal obligations. Once the data is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
Th12 does not sell, rent, or share your personal information with third parties for marketing purposes. Your information may only be shared in the following circumstances:
- To third-party payment processors required to facilitate your MYR transactions, subject to strict confidentiality agreements.
- To the relevant authorities when required by law or court order.
- To technical service providers who assist in platform operations, provided they are bound by equivalent data protection agreements.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a th12 user, you have certain rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If your information is inaccurate or incomplete, you have the right to request that it be corrected.
- Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data, subject to applicable legal obligations.
- Right to Withdraw Consent: You may withdraw your consent for data processing at any time, though this may affect your ability to use certain platform features.
Changes to This Policy
Th12 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated via a notice on the platform. Continued use of the platform following such changes constitutes acceptance of the updated policy.
Contact Us
For any privacy-related enquiries, data access requests, or other concerns, please reach out to the th12 support team via email at [email protected]. You may also refer to the FAQ for answers to frequently asked questions.
Still Have Questions About Your Privacy?
Visit our FAQ section or contact th12 support for more details on how we protect your data.